Service Centre Manager
 
I am working with one of my clients who is looking to fill the below position, please have a look and let me know if it would be of interest.
 
Service Centre Manager (Trafford Park)
£50,000 + OTE = £53k +
Monday to Friday
25% on the Tools (must have NVQ or C&G level 3 in HGV repairs or equivalent)
 
Service Centre Manager
I am recruiting a Service Centre Manager with experience of working in either a workshop or service desk, to look after the day to day running of our Manchester depot.  You will be responsible for ensuring first class service to our customers, suppliers, and employees.  Our business has exciting opportunities for you to develop!  We maintain the largest electric HGV fleet in the country, and you will be given the opportunity to learn the skills needed to support this growing technology.
Requirements
·Responsible for ensuring excellent customer service is delivered consistently.
·To carry out the day to day running of the depot/workshop/office/planning/work loading.
·To efficiently manage all staff as well as holidays/sickness.
·To manage staff's productivity and maintain it at an acceptable level - in line with budget.
·To ensure all customers vehicles are always kept maintained and compliant.
·To capture/collate all damage recharge on vehicles and send p/o requests to customers daily.
·Chase for p/o's.
·Liaise with service desk and customers on hire damage.
·Close down and invoice damage.
·Ensure there is a process that captures all warranty parts etc.
·Ensure that mot - QC's are undertaken and recorded on every occasion.
·Carry out spot audits to measure the quality of work leaving the workshop.
·Ensure all hourly paid staff are clocking in and out and that all overtime is authorised in line with productivity.
·Ensure that the customer is kept fully informed by e-mail and verbally with regards to VOR downtime and provide eta's for their return to operation.
·Ensure that customer complaints are dealt with efficiently and in the appropriate manner.
·Ensure all staff are adequately trained and keep an up-to-date training matrix.
·Ensure profitability is maximised by ensuring a "right first time" philosophy.
·Ensure parts stock is secure, maintained and accounted for and ensure that there is a robust process in place to book stock both in and out and undertake regular stock takes were appropriate, highlighting and discrepancies.
·Ensure that workshop staff adheres to all current legislative requirements & that all proposed legislation is advised to those who will have day to day responsibility to manage.
·Complete weekly and monthly H&S inspections of the workshop and surrounding areas and highlight any risks.
·Ensure that no faulty equipment is in use.
·Vehicles must be maintained in accordance with the law & serviced in accordance with customer expectation.
·Undertake timely assessment & produce a report on behalf of the business detailing any events, near misses RIDDOR & risk.
·Fully investigate all incidents and implement remedial action when required.
·Liaise with Contract Manager on a daily basis to ensure the SLA customer requirements are met.
·Review and sign off vehicle service/job cards, ensuring information provide is correct and compliant before submission for close down.
·Key Holder
 
This role is 25% productive as a HGV Technician.
 
Job preview
In addition to a generous salary, you will also receive these benefits:
·33 Days annual leave (inclusive of statutory)
·Annual discretionary depot bonus
·Company Vehicle
·Salary Sacrifice pension
·Employee Assistance Program
·OnDemand GP and face to face counselling sessions
·Online health advice portal
·Retail, leisure, and Holiday discounts
·Dedicated training and development to support your career with our business.
·Recommend a friend bonus.
·Death in Service (available from day one of employment)
·Wellbeing programme including financial support advisor.
·Free onsite parking
 
Apply online or send an up to date CV to Russ.hawkes@autoskills-uk.com or for further details please call Russ on 07818581153 or 03332225978